School Policy

  1. All teaching materials used by NTK Academic Group (“NTK”), including but not limited to worksheets, textbook copies, recordings, lesson plans, documents, digital or physical content, and any other materials, whether distributed to students as part of an all-inclusive course fee or purchased separately, are valuable assets and remain the intellectual property of NTK. Such materials must not be photographed, copied, scanned, reproduced, distributed, sold, uploaded, or shared with any third party without the prior written consent of NTK.
  2. NTK teachers are only permitted to teach and provide educational services at NTK’s Learning Centers. NTK students, parents, and guardians must not solicit, arrange, or enter into any private tuition arrangement with NTK teachers, nor contact NTK teachers directly outside lesson hours. Any queries relating to scheduling, payment, or other administrative matters should be raised with NTK’s education service officers through NTK’s official communication channels.
  3. NTK teachers and non-teaching staff are not permitted to provide their personal contact information to students, parents, or guardians, or to meet students, parents, or guardians outside NTK premises. NTK teachers who have resigned or otherwise ceased employment with NTK for any reason are not permitted to contact or provide lessons to NTK students for a period of 10 months after leaving NTK’s employment. If you wish to contact an NTK teacher for any reason, please approach NTK’s education service officers through NTK’s official communication channels or email enquiry@ntk.edu.hk.
  4. Official communications regarding a student’s enrolment, educational services, and any related enquiries must be made through NTK’s designated official channels, including NTK’s official telephone number(s), official email address(es), and official WhatsApp or WeChat accounts, and must be conducted with NTK’s authorised education service officers. Any information, representation, commitment, arrangement, or agreement communicated through non-official channels or with unauthorised persons, including personal accounts or personal telephone numbers, shall be void and of no effect, shall not be binding on NTK, and shall not be recognised by NTK for any purpose. NTK aims to respond within a reasonable timeframe during business hours.
  5. To ensure that private lessons or private group lessons are conducted effectively, students and parents should communicate clearly and promptly with NTK’s education service officers regarding any topics, syllabus requirements, or specific areas on which a student requires particular focus. NTK expects such information to be provided upon enrolment or at least three working days before the commencement of the lesson. NTK shall not be responsible if a lesson does not meet the student’s expectations due to the late provision or non-provision of such information. NTK teachers are prepared to adapt their teaching to accommodate any particular syllabus or materials identified in advance but will otherwise prepare lessons and reinforce core content using selected materials at their discretion.
  6. Diagnostic tests are required for Junior Academy and entrance examination preparation courses in order to establish a baseline assessment and determine which lesson types or arrangements are suitable for the student. The diagnostic test fee will be rebated for students who book at least four lessons in the corresponding subject(s) within one month from the date of the diagnostic test.
  7. NTK allocates teaching schedules to students on a first-come, first-served basis, subject to confirmation by payment. NTK reserves the right to release any reserved lesson place to another student or to cancel any lesson offer where the lesson has only been reserved verbally or where the relevant payment confirmation deadline has passed. Full payment must be received on or before the stated deadline. All lesson enquiries and bookings should be made through NTK’s education service officers. Students and parents should check their emails regularly for announcements and notifications from NTK.
  8. NTK programmes, whether structured class modules or individual private lessons, are designed as progressive courses of study. NTK does not accept bookings for lessons on a trial basis or on a lesson-by-lesson basis. Students are recommended to attend at least one month of lessons in any individual subject in order to achieve the maximum benefit. Students are required to enrol in all lessons for a particular month or module, depending on the course type. Subject to availability, mid-course enrolment may be permitted, provided that the student enrols in all the remaining lessons for the relevant month or module.
  9. A minimum enrolment of two students is required for any course to commence. NTK reserves the right to cancel a course in the event of insufficient enrolment. In such circumstances, the student will be offered either a transfer to another suitable course or enrolment in private lessons upon payment of the applicable price difference. Refunds will be issued if no suitable course or private lesson is available. Teachers are assigned to courses at NTK’s discretion, subject to course demand and teacher availability.
  10. Courses are enrolled on a monthly basis. Students must enrol in all classes scheduled for each course in the relevant month. If a student is unable to attend a class, the missed class may be rescheduled as a private lesson, subject to availability and payment of the applicable fee difference.
  11. All hourly lessons stated on the invoice are scheduled as a 55-minute instructional period, followed by a 5-minute transition interval to facilitate changeover between lessons. For the avoidance of doubt, the transition interval forms part of the hourly lesson slot and does not constitute additional teaching time. Where the teacher considers it appropriate, having regard to the pace of the lesson and the student’s progress, the teacher may, at their discretion, extend the instructional period up to a full 60 minutes. However, no such extension is guaranteed. The 5-minute transition interval applies to all types of lessons and consultations.
  12. Students are expected to attend all scheduled lessons and to arrive or log in on time, including for online lessons. Late arrival or late login will not extend the scheduled lesson end time unless NTK confirms an extension in writing. Repeated lateness or missed lessons may affect the student’s progress, and NTK shall not be responsible for reduced outcomes resulting from attendance issues.
  13. Payment for booked lessons must be settled by the stated deadline in the payment notification sent by email. Where lessons are booked for the same month, payment is required within normal business hours on the date of booking. Lesson bookings must be made at least one working day in advance. Same-day bookings are not permitted. NTK does not provide refunds where a student wishes to cancel or withdraw from booked lessons. However, NTK may apply any unused credit balance towards the cost of alternative lessons within the same calendar month.
  14. Regular timeslots will only be reserved where a student books at least three classes in the same month with the same teacher and at the same timeslot. During boarding school holidays, peak holiday periods, and public holidays, regular timeslots may be adjusted according to course arrangement needs. Parents, guardians, and students are responsible for checking the invoice carefully before payment. If any proposed timeslot is unsuitable, they must contact NTK before making payment to request alternative arrangements. Any alternative arrangement is subject to availability and NTK’s confirmation.
  15. For summer term enrolment, lesson prices will be applied based on the grade or level that the student will enter in the following academic year.
  16. For students enrolling in a private group lesson, they should confirm the lesson schedule among themselves before enrolment. If one or more students withdraw from the lesson, the remaining student may be required to take the lesson as a private individual lesson, and the applicable fee difference may be charged.
  17. Lessons reserved with NTK are personal to the specific enrolled student and are non-transferable. Switching lessons with other students, including friends or family members, is not permitted. NTK reserves the right to discontinue a student’s enrolment at any time due to late payment, disruptive behaviour in class, or any other breach of NTK’s policies, unless NTK confirms otherwise in writing.
  18. Students and parents are responsible for checking their schedules regularly to avoid time conflicts with lessons. NTK does not offer make-up classes or refunds for missed classes due to a student’s inability to attend, including but not limited to school activities, field trips, schedule conflicts, or other non-medical reasons.
    • In the case of sickness, NTK may permit a make-up lesson only if all of the following conditions are satisfied:
      • (a) NTK is informed of the student’s likely absence by telephone or email at least three hours before the scheduled lesson;
      • (b) A valid medical certificate or doctor’s note issued by a registered doctor, clinic, or hospital is provided;
      • (c) The medical certificate or doctor’s note clearly states the relevant sick leave date(s); and
      • (d) The make-up lesson is rescheduled to an available timeslot within seven calendar days of the original lesson date.
    • Parents and students are responsible for checking their schedules carefully before signing up.
  19. Lesson rescheduling is subject to the following conditions:
No. of Days Given Notice*Rescheduling Fee
4 days         No fee
2 – 3 days HKD 200 per lesson day 
1 days or less     N.A. (Lesson forfeited) 
*Exclusive of lesson day.
Rescheduling must be confirmed with NTK.
  • (a) The time, date, and teacher of any rescheduled lesson shall be assigned by NTK. NTK will arrange an appropriate teacher of the same subject specialisation. Rescheduling options are limited, and NTK’s decision on the available rescheduling arrangements shall be final.
  • (b) Only students who are currently enrolled at NTK and registered for the particular class may attend the lesson. Unregistered students, friends, and family members may not attend any lesson without NTK’s prior approval.
  • (c) If the course fee for the original lesson is higher than the fee for the rescheduled lesson, the difference shall be forfeited and will not be refunded or transferred.
  • (d) Requests to reschedule an in-person lesson to a Zoom lesson must be made by 5:00 p.m. on the day before the scheduled lesson, so that lesson reminders and Zoom links can be provided. NTK does not guarantee that same-day Zoom lesson arrangements can be provided. If a valid request is not made in accordance with this requirement and the student does not attend the lesson, the lesson shall be treated as forfeited.
  • (e) Lesson rescheduling is offered at NTK’s sole discretion and is subject to availability.
  • (f) Rescheduled lessons must be confirmed on the same day on which the rescheduling request is made. The rescheduled lesson must take place within the same calendar month as the original lesson.
  1. NTK shall not be liable for any failure to conduct the whole or any part of an online lesson where such failure results directly or indirectly from any disruption to internet service or from any defective third-party hardware, software, platform, or service.
  2. Assignments set by NTK teachers are an integral part of the student’s learning experience. Students are expected to complete all assignments, including assigned readings and homework. Parents and guardians are responsible for ensuring that the student completes all assignments at home.
  3. The parent or guardian agrees to provide truthful, accurate, complete, and up-to-date information during registration and throughout the student’s enrolment with NTK. Such information may include, without limitation, the student’s full name, home address, current school name, current school year or grade level, school results, learning needs, health or well-being information relevant to lesson arrangements, and any other information required by NTK. The parent or guardian agrees to notify NTK promptly of any changes to such information. The parent or guardian acknowledges that learning outcomes vary depending on individual differences, attendance consistency, baseline level, motivation, family support, and other factors. NTK does not guarantee any specific results, grades, examination scores, school placements, academic acceleration, or time-to-level outcomes.
  4. Where NTK teachers identify work of outstanding quality, NTK may invite the student and/or the parent or guardian to permit NTK to refer to, display, or use such work for educational or promotional purposes, subject to any required consent.
  5. The parent or guardian must disclose any known or suspected learning difficulties, special educational needs, homeschooling arrangements, medical conditions, or behavioural or emotional issues that may affect the student’s lessons. Failure to disclose material information may result in unsuitable placement, safety risks, or disruption to lessons. NTK may suspend or terminate services where non-disclosure materially affects service delivery, lesson suitability, or safety.
  6. Complaints based primarily on expectations that conflict with these Terms, including but not limited to demands for guaranteed results, grade promises, school placement guarantees, or refunds, may be considered a misalignment of expectations. NTK will handle feedback in good faith and may, where appropriate and feasible, propose adjustments such as a revised study plan or a different teacher. However, refunds will not be provided on this basis.
  7. The student must follow the teacher’s instructions, communicate respectfully, and avoid any disruptive, abusive, threatening, unsafe, or otherwise inappropriate behaviour. NTK may end a lesson early if the student’s behaviour prevents effective teaching or poses a safety concern. Such lessons will remain chargeable as delivered. Serious or repeated misconduct may result in suspension or termination of services without refund.
  8. Where students’ work draws from materials provided by NTK or from relevant publicly available resources, such sources must be acknowledged by providing appropriate references. Plagiarism, which means wrongfully appropriating another person’s work or ideas and presenting them as one’s own, is a serious breach of academic honesty and NTK’s rules. Students are expected to submit assignments and other work that are free from plagiarism. Any student whose work is found to contain plagiarised material, whether from fellow students, public resources, AI-generated content, or any other source, may face serious consequences. NTK shall not be responsible for any consequences arising from student plagiarism. The use of AI software or AI-generated content in academic writing or submitted work may be considered plagiarism.
  9. A progress report will be provided as part of the course fee at the end of each term for students who attend four or more lessons on a regular basis during that term. Any additional reports or special requests may be subject to an additional charge.
  10. An administration fee will be charged for each reference letter issued by NTK. Requests for reference letters should be made to one of NTK’s education service officers.
  11. All lessons at NTK will be cancelled when Tropical Cyclone Warning Signal No. 8 or above is hoisted, when the Black Rainstorm Warning is in force, or when the Government announces that “extreme conditions” are in force. If Tropical Cyclone Warning Signal No. 8 or above, the Black Rainstorm Warning, or “extreme conditions” come into force during the day while NTK centres are operating, NTK will cancel affected lessons in accordance with the applicable warning arrangements and operational needs. Where possible, NTK will notify students and parents at least two hours before the affected lessons. Under “extreme conditions” caused by super typhoons or other severe weather events, there may be serious disruption to public transport services, extensive flooding, major landslides, large-scale power outages, or other circumstances affecting public safety. The Government may announce whether “extreme conditions” will apply when Tropical Cyclone Warning Signal No. 8 is replaced by Tropical Cyclone Warning Signal No. 3. Classes will resume two hours after Tropical Cyclone Warning Signal No. 8 or above is lowered, the Black Rainstorm Warning is cancelled or replaced by the Amber or Red Rainstorm Warning, or “extreme conditions” are no longer in force, provided that NTK centres are open and it is safe and practicable to resume classes. No make-up classes or refunds will be granted for lessons cancelled due to adverse weather, “extreme conditions”, or other acts of nature or circumstances beyond NTK’s control.
  12. In the event that a scheduled group lesson is disrupted by “extreme conditions” announced by the Hong Kong Observatory or the Government, NTK may, at its sole discretion and subject to operational feasibility, offer a one-off rescheduling arrangement. The date, time, and format for any such rescheduled session will be determined by NTK, taking into account venue availability and instructional resources. If a student is unable to attend the designated rescheduled session for any reason, the lesson will be treated as forfeited. NTK reserves the right to prioritise or limit any rescheduling arrangement based  on internal scheduling constraints and academic priorities.
  13. All fees and charges paid to NTK are non-refundable and non-transferable, including, without limitation, monthly tuition or lesson fees, consultation fees, assessment fees, and material fees. For the avoidance of doubt, no refund, credit, set-off, or transfer will be made in respect of unused lessons, student absence, lateness, early departure, or suspension or withdrawal by the student, parent, or guardian, except where a refund is required under the applicable laws and regulations of Hong Kong. Where a refund is issued by NTK, NTK reserves the right to deduct an administrative fee equal to 5% of the refund amount to cover clerical, administrative, banking, and transaction-related costs.
  14. For the safety of students, parents, guardians, staff, and other persons on NTK premises, NTK reserves the right to suspend lessons in the event of unexpected or emergency situations. Affected lessons will be rescheduled within the same calendar month.
  15. To ensure the safety of students during unexpected circumstances, including but not limited to public health incidents, disease outbreaks, or incidents of social unrest, NTK may change the lesson format from in-person learning to online learning. In such cases, students are expected to attend the scheduled online lessons. No make-up lessons or refunds will be arranged for students who are absent from such lessons.
  16. For safety, security, quality assurance, and other legitimate operational purposes, CCTV cameras are in operation within NTK premises, including but not limited to customer service areas, waiting areas, classrooms, corridors, and study areas. Company telephone calls are also recorded for quality assurance, safety, security, and record-keeping purposes. NTK shall not be liable for personal injuries, accidents, losses, or damage, whether relating to personal property, personal belongings, computer hardware, computer files, or other electronic data, incurred by any student, parent, guardian, or visitor while on NTK premises or while using or logged into NTK computer networks, except to the extent that such liability cannot be excluded under applicable law.
  17. The parent or guardian acknowledges that NTK may arrange lesson observations, take photographs or videos, and/or create lesson recordings, including audio recordings, video recordings, and screen recordings, for purposes including but not limited to:
    • internal teaching review and quality assurance;
    • internal staff training; and
    • safeguarding documentation, where appropriate.
  18. The storage and retention of such materials will be handled in accordance with NTK’s privacy and data-handling practices. Access to such materials will be limited to authorised personnel.
  19. During lessons, electronic devices, including mobile phones, smartphones, tablets, and laptops, may be used only for academic purposes or urgent matters. If a student uses an electronic device for inappropriate purposes and refuses to stop doing so when requested by the teacher, the teacher may stop the lesson and report the matter to the student’s parent or guardian. Any such lesson will remain chargeable as delivered.
  20. All NTK staff, whether teaching or non-teaching, and whether full-time, part-time, or contract-based, including teachers, education service officers, administrative staff, and support staff, are strictly prohibited from accepting personal gifts of any form or value from customers, students, parents, or guardians. This includes, but is not limited to, cash, red packets, gift certificates, vouchers, or any other monetary equivalents.
  21. NTK shall not be liable for any loss, damage, charge, expense, claim, or liability, whether direct or indirect, incurred by parents, guardians, or students arising from or in connection with NTK Academic Group.
  22. NTK students are supervised by NTK staff only during their scheduled lesson time while they are on NTK premises, including when entering and leaving one of the centres for that lesson. NTK staff are not responsible for supervising students before or after their lessons. Parents and guardians acknowledge that NTK shall not be liable for any student’s actions, conduct, whereabouts, safety, or supervision before the student enters NTK premises or after the student leaves NTK premises.
  23. NTK shall not be liable for the loss, destruction, or damage of any personal property brought onto NTK premises. All individuals are strictly required to exercise due care over their own possessions. NTK assumes no custodial responsibility for personal property. Under no circumstances shall NTK be liable for any claim, cost, expense, loss, or damage arising from the loss of or damage to personal belongings.
  24. Photographs and videos may occasionally be taken by NTK during lessons for educational or promotional purposes. NTK reserves all rights in such photographs, images, videos, and footage, subject to applicable law and any required consent.
  25. NTK will collect and use personal data for purposes including enrolment, service delivery, billing, scheduling, assessment, quality assurance, communication, record-keeping, and compliance. NTK will take reasonable steps to protect personal data, restrict access to authorised staff, and retain personal data only for as long as necessary for legitimate purposes. The parent or guardian may request access to or correction of personal data, subject to applicable laws, NTK’s verification requirements, and NTK’s privacy and data-handling practices.
  26. NTK shall not be liable for any delay, interruption, or inability to perform any obligation where such delay, interruption, or inability results from events beyond NTK’s reasonable control, including but not limited to severe weather, public health events, disease outbreaks, government restrictions, power outages, internet outages, building closures, acts of nature, or other force majeure events. NTK may propose alternative arrangements, such as online lessons or rescheduling, where feasible and subject to operational capacity.
  27. These Terms and Conditions, and any dispute or claim, whether contractual or non-contractual, arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The parties irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
  28. NTK reserves the right to amend, update, or supplement these Terms and Conditions and its policies at any time without prior notice. If there is any discrepancy or inconsistency between the English and Chinese versions, the English version shall prevail.